Sales Executive - Navi Mumbai

Company: Accor Hotels
Location: Chicago
Posted on: November 6, 2024

Job Description:

Primary ResponsibilitiesSales Support

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features/services, hours of operation
  • Hotel function space, entertainment options, menus, and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using the Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
  • Coordinate all group arrangements.
  • Work with group contacts to facilitate program planning and requirements.
  • Communicate group needs and specifications to all relevant departments.
  • Follow up with Post-Conference reports and review group billings.
  • Input all group bookings and update booking activities in the system on a weekly basis.
  • Prepare reports, maintain proper records and filing system in accordance with the hotel's sales administration process.
  • Maintain gifts inventory and coordinate the sending of gifts to clients.
  • Arrange site inspections for potential clients.
  • Promote positive relations with clients and attend to all requests expediently and courteously.
  • Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
  • Up-sell and promote the hotel's facilities and services at every available opportunity in order to maximize sales revenue.Other Responsibilities
    • Be fully conversant with hotel fire & life safety/emergency procedures.
    • Attend all briefings, meetings, and trainings as assigned by management.
    • Maintain a high standard of personal appearance and hygiene at all times.
    • Perform other reasonable duties assigned by management.Main Complexity/Critical issues in the Job
      • Defines precise client requirements and ensures that the services offered correspond effectively to their requests.
      • Provides after-sales service and ensures all guests' complaints are efficiently addressed.
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Keywords: Accor Hotels, DeKalb , Sales Executive - Navi Mumbai, Sales , Chicago, Illinois