Human Resources Manager in Contact Center Operations
Company: Delta Defense
Location: West Bend
Posted on: October 19, 2024
Job Description:
Job Category: Human Resources
Requisition Number: HUMAN001685
Job DetailsDescriptionPosition Summary:If you are motivated by
making a real difference in the lives of others, join the team at
Delta Defense!If you have HR experience supporting a contact center
and want to break free from the traditional Policy Police approach,
we want to talk to you!Coach, partner with, and assist business
leaders in implementing talent strategies and driving
organizational change. Your responsibilities will include employee
relations, talent development, onboarding, and serving as a key
resource for employees and leaders at all levels within the
organization.Essential Duties and Responsibilities:
- Engage as a trusted advisor to senior leaders improving
leadership capability, team effectiveness, strategic insights, and
business/talent performance.
- Contribute to the development of people strategies that help
drive business and organizational performance.
- Maintain continuity in approach and application of company
policies and procedures while ensuring compliance with federal,
state, and local regulations including EEO, FMLA, and FLSA.
- Identify root causes and conduct relevant data analysis in
order to propose both short-term and long-term interventions and
solutions.
- Provide guidance and input on business unit restructuring,
workforce planning and succession planning.
- Help create and define structure around new positions including
compensation analysis and competency development.
- Promote a culture of accountability, ethics, and compliance and
formulate long-term strategies for education and
implementation.
- Formulate partnerships across the HR function to deliver
value-added service to leaders and employees that reflects the
business objectives of the organization.
- Foster a culture of professional development, high performance,
and integrity. Required Education/Experience/Skills:
- Bachelor's degree in human resources, business or related field
or equivalent experience.
- Minimum 5 years related professional, progressive experience in
human resources.
- HR experience in a call center or contact center environment
required.
- Self-starter with the ability to react quickly and thrive in a
fast-paced, dynamic environment
- Ability to think strategically and handle difficult and complex
issues as well as willingness to roll up sleeves and get into the
trenches and help out.
- Experience using data to identify insights and drive
action.
- Extensive knowledge of principles & practices of HR, including
HR regulations and compliance.
- Skilled in employee relations with demonstrated ability to
partner and influence at all levels in the business and to be
viewed as a credible, valuable source of information.
- Experience building and/or delivering change management and
organizational development strategies preferred.
- Strong interpersonal and communication skills.
- Demonstrated critical thinking skills and the ability to solve
complex problems.
- Demonstrates the Core Values of Delta Defense, LLC.This is an
in-office position located at company headquarters in West Bend,
WI. Benefits information can be reviewed at:
https://www.deltadefense.com/careersAnticipated application close
date: September 30, 2024.Are you ready for a career you can BELIEVE
in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed
self-defense?
- Do you believe in the mission of the U.S. Concealed Carry
Association (USCCA)?Delta Defense, LLC is the private company that
provides Marketing, Operations and Customer Service for the USCCA.
The USCCA helps responsible Americans avoid danger, save lives, and
keep their families safe. Learn more about the USCCA at
https://www.usconcealedcarry.com/Why YOU should Work at Delta
Defense!
- 23 Days of Personal Time Off, 8 company holidays, plus paid day
of volunteer service annually
- Personal protection, fitness, and home office reimbursement
program ($500 annually)
- Robust insurance coverage options: Medical, Dental, Vision,
HSA, FSA, Life, STD, LTD, & Pet Insurance
- Complimentary USCCA Elite membership & store discounts
- Nationally recognized in 2023 as a Newsweek Top 100 America's
Most Loved Workplace
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 "Fastest Growing Private Companies" list 13
years in a row!
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a
row!
- Milwaukee Business Journal "Best Place to Work" award 6 years
in a row!
- We are a fun, fast-paced, and rewarding place to work and
grow!PM19
August 21, 2024
PI1fad5d5aa7d6-37248-35361311
Keywords: Delta Defense, DeKalb , Human Resources Manager in Contact Center Operations, Human Resources , West Bend, Illinois
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