Cafe Store Manager

Company: Heritage Bikes & Coffee
Location: Chicago
Posted on: November 8, 2024

Job Description:

Location: Heritage Bikes and Coffee2959 N Lincoln AveCompensation:

• Manager Duties: $22/hr (8-16 hrs/week)
• Barista Shifts: $17/hr (3-4 days/week) + average hourly tips of $10Overview:The store manager is a key member of the Heritage Bicycles and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. This role will act as the onsite leader at the General Store location: the "go-to" person with knowledge of day-to-day operations, specifics of equipment, and insider knowledge of the business. They will coordinate/facilitate operational demands and communicate all operational needs with senior leadership.Job Responsibilities:Customer Service & Barista Duties:
• Act as the lead by setting the example of barista standards.
• Serve as the main point of contact for guests, both through online and in-person orders.
• Provide exceptional customer service, maintaining a positive attitude with guests and fellow staff.
• Prepare hot and cold drinks according to recipes, modifying based on guest needs.
• Maintain a clean and tidy work area while following all city and state health guidelines.
• Assist in maintaining health code standards by leading cleaning efforts and training teammates on proper procedures.
• Solve guest issues, escalating to senior leadership if needed.
• Stay calm, organized, and clean, even on high-volume days.
• Collaborate with teammates during each shift and ensure smooth transitions between shifts.
• Use POS and technology to process transactions securely.
• Monitor coffee quality and perform quality checks each shift.Manager Duties:
• Track store operational needs and implement changes to meet those needs.
• Address staff needs and concerns, documenting and escalating issues to senior leadership.
• Ensure effective communication between shops, staff, and senior leadership.
• Keep shop morale positive and inviting, conducting regular check-ins with staff.
• Train teammates on new recipes and drinks; manage drink inventory and costing.
• Follow up on performance issues with clear documentation and escalate as necessary.
• Participate in group leadership meetings and additional non-weekly meetings.
• Be "on call" for last-minute shop-related issues.
• Supervise the onboarding and training of new employees.
• Coordinate with bike room staff and assist with troubleshooting as needed.Administrative Responsibilities:
• Complete weekly inventory and adjust pastry par counts.
• Place orders for supplies within budget and provide order details to senior leadership.
• Manage equipment maintenance and repairs, reporting needs to senior leadership.
• Communicate with the Chef to assess inventory and ordering needs.
• Collect availability and time-off requests and create consistent schedules.
• Process payroll and tips bi-weekly through Homebase, ensuring timely completion.
• Oversee Google Business/Facebook/Square profiles and respond to customer inquiries.
• Hire, train, and maintain staff in collaboration with senior management.
• Ensure all staff have up-to-date ServSafe food handler certificates and maintain records.
• Plan and execute community and private events.
• Assist with online orders in the bike room.Additional Responsibilities:
• Inventory management and coffee ordering from various wholesale accounts.
• Kitchen ordering in coordination with lead line cook/kitchen staff.
• Scheduling for coffee, kitchen, and bike side, ensuring timely release and accommodation of requests.
• Training barista staff for opening, mid, and closing shifts, including dialing in espresso, milk-steaming, and latte art.
• Coordinating with all cafe departments to meet operational needs.
• Assisting with regular cafe events throughout the year.
• Working three bar shifts per week to set the standard for customer service and execution during rushes.
• Quickly resolving customer complaints with the cafe and/or kitchen.
• Fostering a safe and welcoming environment for patrons and staff, ensuring a high-level customer service experience.
• Working closely with the owner and other leadership in the company.If you are passionate about coffee, enjoy leading a team, and thrive in a dynamic, customer-focused environment, we invite you to apply for the store manager position at Heritage Bicycles and Coffee.
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Keywords: Heritage Bikes & Coffee, DeKalb , Cafe Store Manager, Executive , Chicago, Illinois