Operations and Support Engineer
Company: VirtualVocations
Location: Aurora
Posted on: October 16, 2024
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Job Description:
A company is looking for an Operations and Support Engineer to
provide technical support for open-data community members and
enterprise customers.
Key Responsibilities
Deliver high-quality technical support and solutions to
end-users
Develop and maintain an online knowledge base of issues and
solutions
Collaborate with Product and Engineering teams to identify and
resolve product defects
Required Qualifications
1+ years of experience in a software/SaaS customer support role
1+ years of SQL experience with the ability to read complex SQL
statements
Experience partnering with external clients and internal teams
Ability to work remotely as part of a hybrid on-site and remote
team
Experience in the data industry is a plus
Keywords: VirtualVocations, DeKalb , Operations and Support Engineer, Engineering , Aurora, Illinois
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